FAQ

Kaligo is compatible with iOS and Android devices. For effective use of Kaligo, make sure your operating system is up to date. The requirements for using Kaligo are:

• iOS (version 13.5 minimum and 2GB RAM)
• Android (version 8.1 minimum and 2GB RAM)

To ensure a good writing experience, we recommend that students using Kaligo use a stylus. Additionally, any stylus compatible with your tablet is also compatible with Kaligo. Please note that exercises related to pressure sensitivity require a stylus with pressure recognition technology, such as the Apple Pencil.

Pressure-sensitive exercises require a stylus equipped with pressure recognition technology, such as the Apple Pencil Gen 1 and 2.

You need an Internet connection for the lessons and exercises you assign to your students to be synchronised with the application, making them visible to the students. Additionally, you need an Internet connection when scanning your QR code. You also need an Internet connection to synchronise exercise results with your teacher portal once your students have completed their work on Kaligo.
Apart from these three actions, it is possible to use Kaligo without an Internet connection (although this is not recommended).

The Kaligo application is not compatible with smartphones.

To enable your students to work with Kaligo, you first need to create a student profile for each of them in your teacher portal. Once the profile is created, a QR code is automatically and specifically generated for each student. You can access each student’s QR code directly from your teacher portal, on each student’s profile. You can also download the QR codes for your entire class in PDF format. Students can then scan their QR code using the Kaligo app on their tablet to access Kaligo.

When children work with Kaligo, they can either work on the exercises you have assigned to them or practice exercises from the practice mode. In this training module, your students will find ready-made exercises designed by teachers (writing, word dictation, grammar, conjugation, etc.).

Yes! Each teacher who wants to work with Kaligo must have their own profile in their school’s teacher portal. Once each teacher’s profile is created, they can easily be assigned to the corresponding class. Each teacher assigned to a class can track the progress and results of their students. Multiple teachers can be assigned to the same class. A teacher can also be assigned to multiple classes.

There could be several reasons for this:

1. Ensure Assignment: First, make sure you have correctly assigned the lessons to the relevant students. You can assign lessons in your teacher portal, directly for each session.
2. Check QR Codes: Each student profile has two QR codes: one for homework and one for in-class exercises. Verify that you have scanned the correct QR code. You can also check in your teacher portal whether the lesson is marked as “Classwork” or “Homework”.

It depends on the class level, teacher expectations, and students’ familiarity with devices. One option is to use Kaligo in small groups for about 20 minutes, alternating between pen and paper, approximately 2 or 3 times a week. Results are typically noticeable after a month of using Kaligo.

The last completed exercise is displayed in the teacher portal. If the application crashes in the middle of an exercise, students just need to reopen it by logging in with their QR code and ensuring they are connected to the internet. They can then continue working as usual.

If you’re receiving this message, it means you’ve already created an account in the past. If you wish to continue using the same version of Kaligo and your account has expired, you can contact our team for assistance.

First, check that this email isn’t in your spam or junk folder. If it’s not there, you can trigger the resend of this email. To do this, click on the “Forgot Password?” field on the Kaligo login page. If you’re still unable to receive this email after several attempts, don’t hesitate to contact our support team via the chat bubble in the bottom right corner or through our contact form.

We recommend updating your Kaligo application regularly. This ensures that you benefit from the latest features of the application and also ensures better performance and security. Our advice: you can configure your devices so that all Kaligo applications are updated automatically.

Student results are synchronised with your teacher portal at the end of a completed exercise. If this is not the case, check that the students have indeed completed the exercise. If you don’t see the results even though the exercise is completed, make sure that the tablets used by the students are properly connected to the internet.

In principle, Kaligo’s AI has two functions. Firstly, Kaligo recognises and illustrates students’ mistakes. Poorly traced letters or misspelled words are flagged, and errors are indicated and explained (incorrect direction or order of writing strokes, etc.). Secondly, the AI creates individualised learning paths for each child: remediation. For example, in writing exercises, this means that initially, all students practice writing the same word, but then each focuses on the letters that are problematic for them. To learn more about our AI, check out our article on the subject.

Each new version of Kaligo is built with input from teachers and according to the school curriculum of each country. The writing models (letter shapes, order and direction of strokes, line styles) found in Kaligo have been developed with these educators. The AI has been trained using data from students from various countries. Furthermore, the different versions of Kaligo have features that allow them to adapt to different teaching practices in various territories (specific fonts, specialised terminology, etc.).

The operation and analysis points of the AI are fixed. However, you have the option to make them more strict or more lenient, for example, by using different letter models or increasing the margin of error.

To test Kaligo for free, simply click on the “Get started for free” button of our website and follow the instructions. You will have access to all of Kaligo’s features for two weeks (teacher portal and Kaligo app). With your created account, you will also receive a QR code that will allow you to test Kaligo for free on your tablet.

We work on a quotation basis. You can consult our price page or contact us directly.

The use of Kaligo is a subscription.

No, the subscription is based on the number of students and not teachers. So you can have as many teachers as you wish to use Kaligo.

The Kaligo subscription includes full access to the teacher portal and the application. You can create as many teacher profiles as you want and as many student profiles as your subscription level allows. Support, application updates, and new features are included in each subscription level at no additional cost.

If you wish to subscribe to Kaligo after your trial period, you can directly contact our sales team, who will provide you with a quote.

Using Kaligo primarily requires two types of personal data: firstly, data for creating the Kaligo account (email address of the responsible teacher, first and last names of other teachers, possibly billing information, etc.), and secondly, data for creating and distinguishing between different student profiles. In this case, while certain personal data of the children is indeed requested, only indicating the first name is mandatory to differentiate between students. If you prefer not to provide this information, you can certainly use pseudonyms. More detailed information can be found in our personal data processing policy.

Kaligo and all our processes are GDPR-compliant. We do not collect so-called “sensitive” personal data via our websites or our products and services. We do not sell personal data to third parties. We may transmit personal data to our business partners and subcontractors in other countries of the European Union, which are also subject to the European data protection regulation. Our servers are located in France and demonstrate the highest level of security. They thus guarantee a high level of availability, integrity, and confidentiality of data.

We will only retain your personal data for as long as the services that may be of interest to you are available. If you have a customer account with us, we will only retain your data as long as your account is active or as long as necessary to provide you with peripheral services such as support or satisfaction tracking, to enable us to fulfill our general, legal, and contractual obligations.
If there is no contact or contractual or pre-contractual relationship for more than 3 years, your personal data will be deleted.